Support

Tips are processed by our payment providers (Stripe, Revolut, PayPal). If a tip doesn't appear within 24 hours, contact us with the date, the approximate amount and the name of the gig — we'll trace the payment.

Guests can pay with Stripe, Revolut and PayPal. Card details are never stored by TipMusician — payments are handled entirely by the payment provider.

Premium is billed monthly and can be cancelled at any time. If you were charged incorrectly, write to us and we'll sort it out with the payment provider.

Send us an e-mail from the address linked to your account and we'll delete your account and all associated data, in line with our Privacy Policy.

Write to us from your registered e-mail address and we'll help you regain access to your account.

Check that guests are scanning your personal QR code and that their phone has an internet connection. If the page still won't open, send us the link printed on your QR materials.

Make sure you're logged in and your dashboard is refreshed. If a request is still missing, tell us the approximate time and song — we'll check what happened.